Hasn’t been a terrific start to the year 2008. Computer issues, took my laptop (under warranty) to a place authorized by HP.
They charged me $40. “to take it in” which I paid. Told them the problem and the guy said if it’s not the wireless card (as Mark told me), HP would charge me “big money”. The rep also said it sounded like software so he should go over it and do blah, blah, blah.
I called Mark from the store and asked if he had done a back up even tho he told me he had. After I hung up, the guy said, “What did he back up?” – Well, I didn’t know – anything important, I would assume. He said it will be wiped clean so better make sure and it’s $80./hr and not sure how long it will take. Told him to go ahead. (Instead of calling Mark for a 3rd time at work!)
Now Mark calls me to see how I made out. He was very disgusted they charged me as it’s a warranty issue, HP would not charge me “big money” and he was a tad shy of honest about the back up thing. He asked the store name and name of person. Phoned them and after a discussion, told the guy to just send the computer back to HP and don’t touch it.
Grateful for a son who looks after mom long distance – thank you again.
Not grateful for a store which took money they should not have.
Miss my Man at times like this but thank God (reverently spoken) that I have Mark for these computer issues.
Don’t you just hate it when people take advantage of your not knowing what they know. They shouldn’t pull stuff like that, but they do.
Whoeve they are!
Hi, Donna, Mark has emailed HP – I think they will contact the store as they aren’t living up to their job/warranty issues.I’d like to publish their name.
I had a terrible experience with another doctor’s office today on the phone trying to break through to the doc. I’ve been wondering about publishing his name, wondering if it’s ethical. I’m quick to name names when they’re good experiences, but don’t know about the bad ones.
If you do publish their name, some soul will find your review, doubtless, through Google.
I wouldn’t, Doc.(for your sake), although we’d like to know!
When Mark called, they said the tech had left for the day. Mark made it know he was very unhappy with the situation. All of a sudden the tech “is available” and “working on her computer as we speak”. Mark told him to not touch it. I’ll be interested to hear what HP says.